Adult Courses

Skills for Jobs

If you are unemployed and looking for a job, or you are worried about redundancy Trafford College can get you back on track. We have a range of full time and part time training programmes specially designed to give you the support and guidance to help make your ideal job a reality.

Before you embark on your training programme our Advice and Guidance service will give you all the information you need about gaining employment such as CV writing, and interview techniques, and show you the best places to look for work within your chosen sector. Your training programme will then give you the foundations from which to build your future career.

Take a look at the training programmes below and see how Trafford College can get your career back on track.

Care Sector (Full Time)

Week 1 Introduction to Health and Social Care
Day 1 Introduction to the Sector (5 hours) Understand the Organisation	Course overview The Common Induction Standards What is the Health and Social Care Sector Services within the Health and Social Care Sector Job roles within the Health and Social Care Sector
Day 2 The Role of the Care Worker (5 hours)	The role of the Care Worker Polices and Procedures Worker relationships
Day 3 Understand the Principles of Care (5 hours)	Care Values Confidentiality
Day 4 Person Centred Care (5 hours)	Person Centred Approaches Risk Assessments
Day 5 Recognise and Respond to Abuse and Neglect (5 hours)	Policies and Procedures The Nature of Abuse and Neglect The Signs and Symptoms of Abuse and Neglect How to Respond to Suspected Abuse and Neglect Whistle Blowing
Week 2
Day 6 Communication (7 hours)	Encourage Communication Use Communication Techniques
Day 7 Record Keeping (7 hours)	The Purpose of Record Keeping How to Complete Records Why Records need to be Kept The Importance of the Care Worker Role
Day 8 Health and Safety Certificates (5 hours)	First Aid Food Hygiene Infection Control
Day 9 Maintain Safety at Work (5 hours)	Legislation Policies and Procedures The Importance of the Care Worker Role
Day 10 Retake Health and Safety Questionnaire (5 hours)	Retake Health and Safety Questionnaire Practical Skills
Day 11 Develop as a Care Worker (5 hours)	Support and Supervision Knowledge and Skills Course Review Mentoring

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Care Sector (Part Time)

Week 1 Introduction to Health and Social Care
Day 1 Introduction to the Sector (7 hours) Understand the Organisation	Course overview The Common Induction Standards What is the Health and Social Care Sector Services within the Health and Social Care Sector Job roles within the Health and Social Care Sector
Day 2 The Role of the Care Worker (7 hours)	The role of the Care Worker Polices and Procedures Worker relationships
Week 2 Introduction to Health and Social Care
Day 1 Understand the Principles of Care (7 hours)	Care Values Confidentiality
Day 2 Person Centred Care (7 hours)	Person Centred Approaches Risk Assessments
Week 3 Introduction to Health and Social Care
Day 1 Recognise and Respond to Abuse and Neglect (7 hours)	Policies and Procedures The Nature of Abuse and Neglect The Signs and Symptoms of Abuse and Neglect How to Respond to Suspected Abuse and Neglect Whistle Blowing
Day 2 Communication (7 hours)	Encourage Communication Use Communication Techniques
Week 4 Introduction to Health and Social Care
Day 1 Record Keeping (7 hours)	The Purpose of Record Keeping How to Complete Records Why Records need to be Kept The Importance of the Care Worker Role
Day 2 Health and Safety Certificates (7 hours)	First Aid Food Hygiene Infection Control
Week 5 Introduction to Health and Social Care
Day 1 Maintain Safety at Work (7 hours)	Legislation Policies and Procedures The Importance of the Care Worker Role
Day 2 Retake Health and Safety Questionnaire (7 hours)	Retake Health and Safety Questionnaire
Week 6 Introduction to Health and Social Care
Day 1 Develop as a Care Worker (7 hours)	Support and Supervision Knowledge and Skills
Day 2 Practical Skills (7 hours)	Practical Skills
Week 7 Introduction to Health and Social Care
Day 1 Develop as a Care Worker (7 hours)	Support and Supervision Knowledge and Skills
Day 2 Course Review (7 hours)	Course Review Mentoring

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Hospitality Sector (Full Time)

Week 1 Introduction to Health and Social Care
Day 1 Induction to the Sector (7 hours)	What is ‘Hospitality’? Types of hospitality outlets UK Skills Passport – Sector route way Top employers salary expectations Personal qualities
Day 2 Principles of Customer Service (7 hours)	Positive impression Grooming standards Body Language Attitude Technical certificate
Day 3 Food (7 hours)	In the market Fruit & vegetables Bread Meat Fish Cakes & sweets Foods of the world
Day 4 CIEH Food Safety In catering (7 hours)	Certified Food Safety Course
Day 5 Sales Training (7 hours)	The marketing process Sales, service and reputation Profitability Types of selling
Week 2 Introduction to Health and Social Care
Day 6 Dealing with Problems (7 hours)	Team working Dealing with difficult
Day 7 Health & Safety (7 hours)	Health & Safety Training COSHH Manual handling
Day 8 Craft members (7 hours)	Housekeeper – Roles & Responsibilities Types of linen Cleaners Crew members
Day 9 Barista & Bartending (7 hours)	Kitchen Porters Coffee outlets Smoothies, shakes & softies Wines of the world Cocktails Coffee & tea (Barista course)
Day 10 Where next? (7 hours)	Hospitality events Employers Interview Skills Communication Work placement insight
Day 11 (7 hours)	CV writing Interview skills Meeting placement tutor (C. Birney) Job search (IT skills)

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Hospitality Sector (Part Time)

Week 1 What is Hospitality?
Day 1 Induction to the Sector (7 hours)	What is ‘Hospitality’? Types of hospitality outlets UK Skills Passport – Sector route way Top employers salary expectations Personal qualities
Day 2 Principles of Customer Service Part 1 (7 hours)	Positive impression Grooming standards Body Language Attitude Technical certificate
Week 2 Commodities
Day 1 Food(7 hours)	In the market Fruit & vegetables Bread Meat Fish Cakes & sweets Foods of the world
Day 2 CIEH (7 hours)	Certified Food Safety Course
Week 3 Leading hotels of the world
Day 1 (7 hours)	Where shall we go on holiday? Hotel chains Star ratings Leading hotels of the world Hotel chains Who’s who? Job roles Reception / sales & marketing / finance
Day 2 Customer Service Part 2 (7 hours)	Delivering monitoring & improving customer serviceDealing with problems
Week 4 Essential Craft
Day 1 (7 hours)	Housekeeper – Roles & Responsibilities Types of linen Cleaners COSHH Manual handling Kitchen porters Main employers
Day 2 Health & fitness (7 hours)	On your feet... Basic first aid
Week 5 Bar tending & restaurant skills
Day 1 (7 hours)	Smoothies, shakes & softies Wines of the world Cocktails Coffee & tea (Jing / illy) Restaurant skills – host Table settings Carrying a tray
Day 2 (7 hours)	Basic sales & up selling Cash handling Credit card & fraud
Week 6 Where next?
Day 1 Events & Attractions (7 hours)	Hospitality events Silver service Barista course Events silver service Sports events
Day 2 (7 hours)	Technical certificate Dealing with problems

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Pharmacy Sector (Part Time)

Week 1 What is Pharmacy?
Day 1 Introduction to the course Understand the Organisation (5 ½ hours)	Course overview Health and safety / facilities, etc. NHS structure – where pharmacy fits Hospital pharmacy overview Community pharmacy overview
Day 2 The Role of the Pharmacy Assistant (5 ½ hours)	Organisational structure in pharmacy Role of the pharmacy assistant Team working
Week 2 People in Pharmacy
Day 3 Customer Care (5 ½ hours)	Customer service Patient confidentiality Communication skills
Day 4 How do I? (5 ½ hours)	Standard operating procedures Professional conduct
Week 3 Which Pharmacy?
Day 5 Community (5 ½ hours)	Working in a community pharmacy Over the counter medicines
Day 6 Hospital (5 ½ hours)	Working in a Hospital Pharmacy Introduction to aseptics
Week 4 Job Content
Day 7 (5 ½ hours)	Medical terminology Stock control Controlled drugs
Day 8 (5 ½ hours)	Understanding prescriptions Dispensing practice Medication errors
Week 5 Rules & Regulations
Day 9 Health and Safety (5 ½ hours)	Health and safety in a pharmacy Fire safety Basic first aid
Day 10 Certificate (5 ½ hours)	Manual handling
Week 6 Job Skills
Day 11 Skills (5 ½ hours)	Numeracy Literacy IT Skills
Day 12 Job applications (5 ½ hours)	Applying for jobs Person specification CV writing
Week 7 Next steps – Where next?
Day 13 Interviews (5 ½ hours)	Interview techniques Understanding feedback
Day 14 Course Review (5 ½ hours)	Career options Course review

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Retail Sector (Full Time)

Week 1
Day 1 What is Retail? (6 hours)	What is ‘Retail’? The scale and variety of retail including the many different types of retail outlets Career opportunities within retail UK Skills Passport – Sector route way Typical retail roles and salaries
Day 2 Personal effectiveness and teamwork (6 hours) First Impressions	Identify how to maximise their personal effectiveness Different learning styles Understand the value of personal development Effective teamwork and its importance What makes us form impressions Making assumptions How to make a positive impression on customers: body language and appearance; verbal communication, attitude
Day 3 Effective customer service (6 hours) How are you communicating?	What is good customer service? The importance of good customer service Different types of customers Understanding customers’ needs and expectations The different forms of communication Listening skills to identify the needs of customers and colleagues Developing questioning skills
Week 2
Day 4 Product knowledge (7 hours) Effective selling skills	Giving clear information to customers Identify the features and benefits of products for the customer Displaying products Recognise the importance of identifying customer needs The 7 steps to successful selling What is ‘link selling’ and opportunities
Day 5 On your feet! (6 hours) Health & Safety	Recognise the physical aspect of retail Types of exercise Basic first aid Recognise the importance of health and safety legislation Potential hazards in the workplace Taking action to deal with accidents Understand COSHH The importance of cleanliness and hygiene Manual handling
Day 6 Standard Operating Procedures (6 hours)	Why do we have S.O.P? Standard of the day S.O.P Case studies Mystery shopping Practical day preparation
Week 3
Day 7 Retail skills in practice (7 hours)	Practical assignment
Day 8 Review of practical assignment (6 hours) Prices & legislation	Review activities and complete learning log from day 5 How do we make a profit? Supply & demand Where are products made? Case studies Employer rights and responsibilities
Day 9 (6 hours) Security & finance	Security devices available to retailers The causes of stock loss How can we prevent theft The importance of maintaining the security of credit card, chip & pin, fraud Cash handling and security
Week 4
Day 10 CIEH (7 hours)	Certified Food Safety Course
Day 11 (6 hours) How to market your retail skills	Search for jobs Skills needed for retail jobs Online recruitment CV’s and application forms
Day 12 (6 hours) Getting a job Next Steps	How to present your CV Assessment centres Online recruitment Interview techniques: body language and appearance, answers to questions, general preparation Action planning and review

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Retail Sector (Part Time)

Week 1
Day 1 What is Retail? (6 hours)	What is ‘Retail’? The scale and variety of retail including the many different types of retail outlets Career opportunities within retail UK Skills Passport – Sector route way Typical retail roles and salaries
Day 2 Personal effectiveness and teamwork (6 hours) First Impressions	Identify how to maximise their personal effectiveness Different learning styles Understand the value of personal development Effective teamwork and its importance What makes us form impressions Making assumptions How to make a positive impression on customers: body language and appearance; verbal communication, attitude
Week 2
Day 3 Effective customer service (6 hours) How are you communicating?	What is good customer service? The importance of good customer service Different types of customers Understanding customers’ needs and expectations The different forms of communication Listening skills to identify the needs of customers and colleagues Developing questioning skills
Day 4 Product knowledge (7 hours) Effective selling skills Health & Safety	Giving clear information to customers Identify the features and benefits of products for the customer Displaying products Recognise the importance of identifying customer needs The 7 steps to successful selling What is ‘link selling’ and opportunities Basic first aid Recognise the importance of health and safety legislation Potential hazards in the workplace Taking action to deal with accidents Understand COSHH The importance of cleanliness and hygiene Manual handling
Week 3
Day 5 Retail skills in practice	Practical assignment
Day 6 Review of practical assignment (6 hours) Security & finance	Review activities and complete learning log from day 5 Security devices available to retailers The causes of stock loss How can we prevent theft The importance of maintaining the security of credit card, chip & pin, fraud Cash handling and security
Week 4 Leading hotels of the world
Day 7 Basic food hygiene (6 hours) How to market your retail skills	Understand the basic food hygiene criteria When does food hygiene apply? Search for jobs Skills needed for retail jobs Online recruitment CV’s and application forms
Day 8 Getting a job (6 hours) Next Steps	How to present your CV Assessment centres Online recruitment Interview techniques: body language and appearance, answers to questions, general preparation Action planning and review

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Security Sector (Part Time)

Pre course Working in the Security Industry?
Day 1 (5 hours)	Interview Eligibility Induction to security
Week 1 Certificate in Door Supervision*
Day 1 & 2 (15 hours)	Roles & Responsibilities Appropriate behaviour for door supervisors Search and arrest procedures Drug awareness Civil and criminal law Health & safety at work Emergency procedures Licensing Law Crime preservation and recording incidents Equal opportunities and discrimination
Day 3 & 4 (15 hours)	Communication Skills & Conflict Resolution How to eject and refuse entry in a manner that will reduce risk of conflict Understanding laws of arrest Identifying types of incidents and how to deal with them Avoiding conflict and reducing risk Defusing conflict Resolving conflict Learning from conflict
Week 2
Day 1 5 hours)	Introduction to Security Industry Authority (SIA) Application Process
Week 3 Certificate for CCTV Operators**
Day 1-4 (30 hours)	Role and responsibility of CCTV operator and other CCTV staff Codes of practice, operational procedures and guidelines CCTV equipment and its operation Control room communications and access control Legislation Dealing with incidents Surveillance techniques Fire and emergency procedures Health and safety
Week 4
Day 1 (5 hours)	Credit card fraud training
Week 5
Day 1 (5 hours)	Interview skills – preparation, techniques, etc
Week 6
Day 1 (5 hours)	Additional units from Security Guarding award
Week 7
Day 1 (5 hours)	Achieve SIA Licence – guaranteed interview with employer

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Sport Sector (Full Time)

Week 1 Working in the Fitness Industry?
Day 1 Introduction to the Sector (7 hours)	Qualification overview Employers expectations Options available in the industry Pathways Introduction to Optional Units Welcome & Introduction Working in the Fitness Industry Introduction to CV Machines Introduction to Fixed Resistance Machines Model of Physical Fitness
Principles of Customer Service	Positive impression Grooming standards Body Language Attitude
Day 2 (7 hours)	Monitoring Exercise Intensity (theory & practical) Bones and Joints Muscles Warm up Theory Warm up Practical & Workshop
Day 3 (7 hours)	Heart, Lungs and Circulation Energy Systems Energy Systems Workshop Guidelines to Teaching CV Equipment Teaching Workshop CV1 (Warm up) Guidelines to Planning
Week 2
Day 1 (7 hours)	Aerobic Theory/Dimensions Aerobic Workshop CV2 (Main Workout) Muscle Action Workshop Muscle Action Workshop Approaches to Aerobic Training
Day 2 (7 hours)	MSE Theory MSE Practical Class MSE Workshop Introduction to Free Weights 1 (standing & clean based) Guidelines to Teaching Weights
Day 3 (7 hours)	Stretch Theory Stretch Workshop Guidelines to Teaching Floor Based Exercises Cooldown Theory Cooldown Workshop (CV & RT) Introduction to Free weights 2 & Spotting
Day 4 (7 hours)	Promoting Activity for Health Information Gathering, Screening and Informed Consent Ending a Session, Gaining Feedback and Evaluation Teaching Workshop (CV1, Prep Stretch, CV2) Safe Programme Planning (Modification of Exercise)
Day 5 (7 hours)	Theory of Progression Progressive Programme Workshop Resistance Teaching Workshop (Partner A) Resistance Teaching Workshop (Partner B) Customer Care Workshop
Week 3
Day 1 (7 hours)	Principles of Safe and Effective Exercise Assessment Instructions Teaching Workshop- Partner A (Full Session) Teaching Workshop- Partner B (Full Session) Theory Revision
Day 2 (7 hours)	Theory paper Approaches to Resistance Training Teaching Workshop- Partner A (Full Session) Teaching Workshop- Partner B (Full Session)
Day 3 (7 hours)	To cover CPR, bleeding, unconscious casualty, recovery position, broken bones
Day 4 (3 hours)	Interview techniques – including mock interviews
Held 2 weeks after course finishes
Day 1 (7 hours)	Gym Instructor Practical Assessments
Day 2 (7 hours)	Gym Instructor Practical Assessments

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Sport Sector (Part Time)

Week 1 Working in the Fitness Industry?
Day 1 Introduction to the Sector (7 hours)	Qualification overview Employers expectations Options available in the industry Pathways Introduction to Optional Units
Day 2 Principles of Customer Service (7 hours)	Positive impression Grooming standards Body Language Attitude
Week 2 Certificate in Exercise and Fitness Instructing
Day 1 (7 hours)	Welcome & Introduction Working in the Fitness Industry Introduction to CV Machines Introduction to Fixed Resistance Machines Model of Physical Fitness
Day 2 (7 hours)	Monitoring Exercise Intensity (theory & practical) Bones and Joints Muscles Warm up Theory Warm up Practical & Workshop
Week 3
Day 1 (7 hours)	Heart, Lungs and Circulation Energy Systems Energy Systems Workshop Guidelines to Teaching CV Equipment Teaching Workshop CV1 (Warm up) Guidelines to Planning
Day 2 (7 hours)	Aerobic Theory/Dimensions Aerobic Workshop CV2 (Main Workout) Muscle Action Workshop Muscle Action Workshop Approaches to Aerobic Training
Week 4
Day 1 (7 hours)	MSE Theory MSE Practical Class MSE Workshop Introduction to Free Weights 1 (standing & clean based) Guidelines to Teaching Weights
Day 2 (7 hours)	Stretch Theory Stretch Workshop Guidelines to Teaching Floor Based Exercises Cooldown Theory Cooldown Workshop (CV & RT) Introduction to Free weights 2 & Spotting
Week 5
Day 1 (7 hours)	Promoting Activity for Health Information Gathering, Screening and Informed Consent Ending a Session, Gaining Feedback and Evaluation Teaching Workshop (CV1, Prep Stretch, CV2) Safe Programme Planning (Modification of Exercise)
Day 2 (7 hours)	Theory of Progression Progressive Programme Workshop Resistance Teaching Workshop (Partner A) Resistance Teaching Workshop (Partner B) Customer Care Workshop
Week 6
Day 1 (7 hours)	Principles of Safe and Effective Exercise Assessment Instructions Teaching Workshop- Partner A (Full Session) Teaching Workshop- Partner B (Full Session) Theory Revision
Day 2 (7 hours)	Theory paper Approaches to Resistance Training Teaching Workshop- Partner A (Full Session) Teaching Workshop- Partner B (Full Session)
Week7 First Aid
Day 1 (7 hours) Appointed Person	To cover CPR, bleeding, unconscious casualty, recovery position, broken bones
Day 2 (5 hours)	Interview techniques – including mock interviews
Week 8
Day 1 (7 hours)	Gym Instructor Practical Assessments
Day 2 (7 hours)	Gym Instructor Practical Assessments