• This is a six month programme. There are four core units and two optional units.

Core Units

• Develop plans for assessing competence with learners
• Judge evidence against criteria to make assessment decisions
• Provide feedback and support to learners on assessment decisions
• Contribute to the internal quality assurance process

What You Can Expect From Us

• Regular visits/communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

Core units

• Promote and maintain service delivery
• Ensure your actions reduce risks to health and safety

Plus five optional units from the following areas:

Block 1 (choose at least one option, no more than two)

• Communicate effectively in the workplace
• Support the work of a team
• Develop and maintain positive working relations with customers
• Control the use of resources

Block 2 (choose at least three units, no more than four)

• Clean toilets and washrooms manually
• Clean and protect floors
• Clean carpets and soft furnishings
• Clean surfaces up to a maximum height of four metres
• Clean floors manually
• Clean furniture, fittings and vertical surfaces manually

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

Core units

• Ensure your own actions reduce risks to health and safety
• Promote and maintain service delivery

Plus five optional units:

Block 1 (learners must select at least one from this list)

• Support the work of a team
• Develop and maintain positive working relationships with customers
• Control the use of resources
• Communicate effectively in the workplace

Block 2 (learners must select at least two from this list)

• Maintain grounds
• Maintain site security
• Control the use of premises by customers and contractors
• Contribute to the effectiveness and efficiency of premises
• Carry out basic repairs to electrical and plumbing services
• Carry out glazing and carpentry repairs
• Carry out basic repairs to walls and paintwork
• Operate plant to maintain the quality of pool water

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

Core units

• Promote and maintain service delivery
• Ensure your own actions reduce risks to health and safety

Plus a minimum of seven optional units:

Option block 1 (at least one unit, no more than two)

• Support the work of a team
• Develop and maintain positive working relationships with customers
• Control the use of resources
• Communicate effectively in the workplace

Option block 2 (at least three units, no more than four)

• Deep clean equipment used in the preparation, processing and storage of food
• Deep clean floors and floor drainage systems in food premises
• Deep clean walls and ceilings in food premises
• Empty waste containers and keep waste areas clean
• Clean in place plant and equipment

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

Core units

• Prepare yourself to deliver good customer service
• Provide customer service within the roles

Optional units

Candidates must select five units with at least one from each section.

Image and Impression

• Give customers a positive impression of yourself and your organisation
• Promote additional services or products to customers
• Process customer service information
• Live up to the customer service promise
• Make customer service personal
• Go the extra mile in customer service
• Deal with customers in writing or using ICT
• Deal with customers face to face
• Deal with customers by telephone

Delivery

• Deliver reliable customer service
• Deliver customer service on your customers' premises
• Recognise diversity when delivering customer service

Handling Problems

• Recognise and deal with customer queries, requests and problems
• Resolve customer service problems

Development and Improvement

• Develop customer relationships
• Support customer service improvements
• Develop personal performance through delivering customer service

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

This course is designed to give participants the highest level of First Aid required at work. It will enable the participant to deal with an emergency situation with confidence in a prompt, safe and effective way.
By the end of the course the delegates will be able to:

• Understand the principles of first aid responsibilities, legalities and reporting.
• Assess and administer first aid to an injured person including Unconscious casualties, Resuscitation, Heart Attacks, Choking, Poisoning, Fractures, Burns, Head Injuries, Eye Injuries, Sprains, Strains, Shock, Bandaging and Control of Bleeding.  
• Fulfil the criteria outlined for a First Aid at Work person within the First Aid Regulations.

This course is designed for people who are deemed suitable and are intended to fulfil the role of a First Aid at Work person.

Initial training is completed within 4 days (24 contact hours).
This qualification is valid for 3 years which can be renewed by attending a suitable 2-Day re-qualification course.

A maximum of 12 students can be accommodated on this course and must be aged a minimum of 16 years or above.

We are able to deliver this course on your site, subject to a pre-course assessment of your premises or delivery can be provided at Trafford College campus.

This course is designed for people who have already completed their 4 Day First Aid at Work Course and need to complete a Refresher Course to keep their qualification up to date.

Initial training is completed within 2 Days (12 contact hours).
This qualification is valid for 3 years which can be renewed by attending a suitable 2-Day re-qualification course.

A maximum of 12 students can be accommodated on this course and must be aged a minimum of 16 years or above.

We are able to deliver this course on your site, subject to a pre-course assessment of your premises or delivery can be provided at Trafford College campus.

This course covers the essential knowledge that is needed for the role of appointed person.

 This course is designed to assist an employer in the provision of a suitably qualified first aid person when the risk has been perceived as being in the category where an appointed person is required.
By the end of the course the delegate will be able to:

• Render Emergency First Aid to an injured person until medical assistance is available including Heart Attacks, Fractures, Choking, Burns, Shock, Control of Bleeding, Resuscitation, Unconscious casualty.
• Recognise and appropriately treat most emergency situations

Fulfil the criteria outlined for an appointed person within the First Aid Regulations.

Initial training is completed within 1 Day (6hrs).
Whilst there is no compulsory requirement for retraining, it is normally considered beneficial for appointed persons to have their skills reassessed every 3 years.

A maximum of 12 students can be accommodated on this course and must be aged a minimum of 16 years or above.

We are able to deliver this course on your site, subject to a pre-course assessment of your premises or delivery can be provided at Trafford College campus.

This course covers the essential knowledge that is needed for the role of appointed person.

 This course is designed to assist an employer in the provision of a suitably qualified first aid person when the risk has been perceived as being in the category where an appointed person is required.
By the end of the course the delegate will be able to:

• Render Emergency First Aid to an injured person until medical assistance is available including Heart Attacks, Fractures, Choking, Burns, Shock, Control of Bleeding, Resuscitation, Unconscious casualty.
• Recognise and appropriately treat most emergency situations

Fulfil the criteria outlined for an appointed person within the First Aid Regulations.

Initial training is completed within 1 Day (6hrs).
Whilst there is no compulsory requirement for retraining, it is normally considered beneficial for appointed persons to have their skills reassessed every 3 years.

A maximum of 12 students can be accommodated on this course and must be aged a minimum of 16 years or above.

We are able to deliver this course on your site, subject to a pre-course assessment of your premises or delivery can be provided at Trafford College campus.

Core units

• Maintain a safe hygiene and secure working environment
• Contribute to effective teamwork
• Give customers a positive impression of yourself and your organisation
• Maintain food safety when storing, holding and serving food

Plus four of the following optional units:

• Prepare and clear areas for counter/takeaway service
• Provide a counter/takeaway service
• Prepare and clear areas for table service
• Serve food at the table
• Provide a buffet/carvery service
• Prepare and clear the bar area
• Serve alcoholic and soft drinks
• Prepare and serve cocktails
• Prepare and serve wines
• Prepare cellars and kegs
• Clean drinks dispenser lines
• Prepare and serve dispensed and instant hot drinks
• Prepare and serve hot drinks using specialist equipment
• Receive, store and issue drink stock
• Maintain and deal with payments

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

Core units

• Maintain a safe, hygienic and secure working environment
• Contribute to effective teamwork
• Give customers a positive impression of yourself and your organisation
• Deal with communications

Plus four optional units:

• Maintain and deal with payments
• Deal with the arrival of customers
• Deal with bookings
• Prepare customer accounts and deal with departures
• Enter, retrieve and print data in a database
• Identify and provide tourism related information and advice
• Exchange foreign cash and traveller's cheques
• Prepare and print documents using a computer
• Record, store and supply information using a paper based filing system
• Handle mail and book external services
• Resolve customer service problems

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

This programme equips trainees with the skills to progress within the hospitality industry. Trainees must be aged 19+.

The programme includes:

• Professional Cookery NVQ Q Level 3

OR

• Hospitality Supervision NVQ Level 
• Key Skills for Hospitality
• Employment Rights and Responsibilities (ERR)
• Equality and Diversity

Assessment is continuous by a variety of methods, including observation of practical skills, oral questioning, written tests and projects.

The length of the programme depends on the experience of the trainee but is usually 24 months. Learners work in the industry and complete their coursework in the workplace.

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates progression
• A clear development plan
• Confidential and impartial information, advice, guidance and support to help you achieve your goals

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept 
• Employer support and mentoring

The programme includes:

Food Preparation and Cooking NVQ Level 2

• Key Skills for Hospitality
• Employment Rights and Responsibilities (ERR)
• Equality and Diversity

The programme is modular, and consists of core and optional units for the NVQ Level 2 in Food Preparation and Cooking, plus additional units.

Assessment is continuous by a variety of methods, including observation of practical skills, oral questioning, written tests and projects.

The length of the programme depends on the age of the trainee. For those aged 16-18 the course usually takes 16 months. Those aged 19+ may take less time depending on their experience. Learners work in the industry and carry out all their course work in the work place.

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates progression
• A clear development plan
• Confidential and impartial information, advice, guidance and support to help you achieve your goals

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept
• Employer support and mentoring

Core units

• Supervise the work of staff
• Establish and develop positive working relationships
• Maintain the health, hygiene, safety and security of the working environment
• Contribute to the control of resources
• Managing yourself

Plus one optional unit from the following:

• Maintain food production operations
• Supervise a function
• Maintain the food service
• Maintain the drinks service
• Maintain the housekeeping service
• Maintain the portering and concierge service
• Maintain the reception service
• Maintain the reservations and booking service

Plus any two from the following:

• Contribute to promoting hospitality services and products
• Contribute to the development and introduction of recipes and menus
• Maintain the off-site food delivery service
• Maintain cellar and drink storage operations
• Maintain external areas
• Maintain the wine cellar and dispense counter
• Maintain the vending service
• Maintain the linen service
• Monitor and solve customer service problems
• Work with others to improve customer service
• Contribute to the selection of personnel for activities
• Contribute to the development of teams and individuals
• Enter and find data using a computer
• Control practices for handling payments
• Contribute to the development of the wine list

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

Core units

• Maintain a safe, hygienic and secure working environment
• Contribute to effective teamwork
• Clean and service a range of areas
• Work using different chemicals and equipment

Plus four of the following optional units:

• Maintain housekeeping supplies
• Clean and protect floors
• Clean carpets and soft furnishings
• Provide a linen service
• Carry out periodic room servicing and deep cleaning
• Prepare, service and clear meeting and conference rooms
• Collect linen and make beds
• Clean windows from the inside
• Give customers a positive impression of yourself and your organisation

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

Core units

• Maintain a safe, hygienic and secure working environment
• Give customers a positive impression of yourself and your organisation

Plus seven optional units from the following:

Block A Front Office

• Deal with communications as part of the reception function
• Deal with the arrival of customers
• Deal with bookings
• Prepare customer accounts and deal with departures
• Resolve customer service problems
• Identify and provide tourism related information and advice

Block B Housekeeping

• Clean and service a range of areas
• Work using different chemicals and equipment
• Maintain housekeeping supplies
• Clean and protect floors
• Clean carpets and soft furnishings
• Provide a linen service
• Carry out periodic room servicing and deep cleaning
• Collect linen and make beds

Block C Food and Drink Service

• Prepare and clear areas for table service
• Serve food at the table
• Provide a silver service
• Prepare and clear the bar area
• Serve alcoholic and soft drinks
• Prepare and serve wines
• Prepare cellars and kegs
• Prepare and serve dispensed and instant hot drinks
• Prepare and clear areas for counter/takeaway service
• Provide a counter/takeaway service

Block D Food Prep and Cooking

• Prepare vegetables for basic dishes
• Cook and finish basic vegetable dishes
• Prepare, cook and finish basic rice dishes
• Prepare, cook and finish basic pasta dishes
• Prepare, cook and finish basic pulse dishes
• Prepare, cook and finish basic egg dishes
• Prepare and present food for cold presentation
• Complete kitchen documentation
• Set up and close kitchen
• Prepare and finish simple salad and fruit dishes
• Prepare hot and cold sandwiches
• Prepare and cook fish
• Prepare and cook meat and poultry

Block E Generic

• Maintain and deal with payments
• Contribute to effective teamwork
• Maintain food safety when storing, preparing and cooking food
• Maintain food safety when storing, holding and serving food

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

Core units

• Maintain a safe, hygienic and secure working environment
• Contribute to effective teamwork
• Maintain food safety when storing, preparing and cooking food

Plus eleven of the following optional units:

• Prepare fish for basic dishes
• Prepare shellfish for basic dishes
• Prepare meat for basic dishes
• Prepare poultry for basic dishes
• Prepare game for basic dishes
• Prepare offal for basic dishes
• Prepare vegetables for basic dishes
• Cook and finish basic fish dishes
• Cook and finish basic shellfish dishes
• Cook and finish basic meat dishes
• Cook and finish basic poultry dishes
• Cook and finish basic game dishes
• Cook and finish basic offal dishes
• Cook and finish basic vegetable dishes
• Cook-chill food
• Cook-freeze food
• Prepare, cook and finish basic hot sauce
• Prepare, cook and finish basic soups
• Make basic stock
• Prepare, cook and finish basic rice dishes
• Prepare, cook and finish basic pasta dishes
• Prepare, cook and finish basic pulse dishes
• Prepare, cook and finish basic vegetable protein dishes
• Prepare, cook and finish basic egg dishes
• Prepare, cook and finish basic bread and dough dishes
• Prepare, cook and finish basic pastry dishes
• Prepare, cook and finish basic cakes, sponges and scones
• Prepare, cook and finish basic grain dishes
• Prepare, cook and finish basic healthier dishes
• Prepare, cook and finish basic hot and cold desserts
• Prepare and present food for cold presentation
• Complete kitchen documentation
• Set up and close kitchen
• Order stock
• Cook and finish simple bread and dough products.

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

Core units

• Establish and develop positive working relationships in hospitality
• Maintain the health, hygiene, safety and security of the working environment
• Maintain food safety when storing, preparing and cooking food

Plus thirteen optional units:

• Prepare fish for complex dishes
• Prepare meat for complex dishes
• Prepare poultry for complex dishes
• Cook and finish complex fish dishes
• Cook and finish complex meat dishes
• Cook and finish complex poultry dishes
• Cook and finish complex vegetable dishes
• Prepare, cook and finish complex hot sauces
• Prepare, cook and finish complex dressings and cold sauces
• Prepare shellfish for complex dishes
• Prepare game for complex dishes
• Cook and finish complex shellfish dishes
• Cook and finish complex game dishes
• Prepare, cook and finish complex soups
• Prepare, cook and finish fresh pasta dishes
• Prepare, cook and finish complex bread and dough products
• Prepare, cook and finish complex cakes, biscuits, sponges and scones
• Prepare, cook and finish complex pastry products
• Prepare, process and finish complex chocolate products
• Prepare, process and finish marzipan, pastillage and sugar products
• Prepare, finish and present canapés and cocktail products
• Prepare, cook and present complex cold products
• Prepare and cook complex hot desserts
• Prepare and present complex cold desserts
• Prepare, cook and finish healthier dishes
• Contribute to the control of resources
• Contribute to the development and introduction of recipes and menus
• Ensure food safety practices are followed while food is prepared, cooked and served

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept

Core units

• Manage your own resources
• Provide leadership for your team
• Develop productive working relationships with colleagues
• Ensure your own action reduce risks to health and safety

Plus two optional units:

• Encourage innovation in your team
• Allocate and check work in your team
• Provide learning opportunities for colleagues
• Resolve customer service problems
• Support customer service improvements

What You Can Expect From Us

• Regular visits / communication
• A fully trained professional team of staff
• Support and motivation
• Regular feedback on candidates' progression
• A clear development plan

What We Can Expect From You

• Endorse the partnership
• Work with the Assessor
• Commitment to the programme
• Support the Assessor in any areas of concern
• Be aware of assessment visits and ensure appointments are kept