Hospitality students were given the ultimate masterclass in outstanding customer service recently by none other than restaurant connoisseur, Fred Sirieix of First Dates fame.
30 excited students set off for a jam packed visit of London recently as part of their Level 3 programme. Kicking off their visit in the most spectacular style, students were welcomed to ‘Galvin at Windows’ restaurant on the 28th Floor of The Hilton, Park Lane where Fred welcomed them in his role as General Manager of the landmark Michelin Star restaurant.
Fred, who also runs a consultancy firm which sees him provide customer service training and advice to restaurants all over the world, delivered an hour long master class on the secrets to excellent customer service. Stood amongst the pristine table settings and breath-taking views of the London skyline, Fred inspired the group with his passionate insight into what makes a truly outstanding restaurant experience.
The enthused students were then split into groups for the next part of the day, with pastry students visiting the famous Harrods Food Hall to see the exceptional array of pastries and cakes, and apprentices and professional chef students heading to the Savoy Hotel for a fantastic tour of the property, including the world famous Savoy Grill.
For front of house students, a visit to the Athenaeum Hotel in the heart of Mayfair was the order of the day. Learners were given a unique insight into the independent, award-winning hotel which is one of London’s few family-run five-star hotels. First up was a tour of the restaurant, spa and bedroom suites, before heading to the penthouse on the tenth floor which overlook Buckingham Palace gardens.
To round off the day, learners regrouped at Borough Market to sample and enjoy street food from the many international food counters.
Hospitality Tutor Paul Taylor said: “Opportunities like our trip to London do not come around too often. Students had a rare opportunity to take in some of the Capital’s premier venues and meet people at the top of their game in industry that they can aspire to be like.”